Last updated: 31 October 2026

TrionexPro (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect when you use trionexpro.com, how we use it, and the choices you have. By using our website or placing an order, you agree to this policy.

1. Information we collect

  • Account and order details: your name, email address, phone number, billing and delivery address, and order history.
  • Design files and content: logos, photos, artwork, and text you upload to customise products.
  • Payment information: payments are processed by Razorpay. We do not store your card, UPI, or net banking details on our servers.
  • Technical data: IP address, browser type, device information, pages visited and cookies.
  • Communications: messages you send through our contact form, email, phone or WhatsApp.

2. How we use your information

  • To process, print, ship and deliver your orders
  • To send order confirmations, shipping updates and support replies
  • To handle returns, replacements and refunds
  • To create and manage your account
  • To improve our website, products and services
  • To send offers and updates, only if you have agreed to receive them
  • To prevent fraud and meet legal obligations

3. Your uploaded designs

We use the files you upload only to produce your order. We do not sell, publish or reuse your designs for other customers or for promotion without your permission. You confirm that you own the rights to anything you upload (see our Terms and Conditions).

4. Sharing your information

We do not sell your personal information. We share it only with:

  • Courier and logistics partners, to deliver your order
  • Payment gateway providers, to process payments securely
  • Service providers, such as website hosting, email and analytics tools, who act on our behalf
  • Authorities, when required by law or to protect our rights

5. Cookies

We use cookies to keep items in your cart, remember your login, and understand how visitors use the site. You can block or delete cookies in your browser settings, but some parts of the site, such as the cart and checkout, may stop working.

6. Data security

We use reasonable security measures, including SSL encryption and restricted access, to protect your data. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

7. Data retention

We keep your information for as long as needed to fulfil orders, meet legal and accounting requirements, and resolve disputes. After that, we delete it or make it anonymous.

8. Your rights

You may ask us to access, correct, or delete your personal information, or withdraw your consent to marketing messages, at any time. Write to us on WhatsApp at +91 9667867933. We will respond within a reasonable time, in line with applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

9. Children

Our website is not meant for children under 18 to use on their own. Orders for children’s clothing and school uniforms should be placed by a parent or guardian.

10. Third-party links

Our site may link to other websites, such as social media pages. We are not responsible for their privacy practices.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with its updated date.

12. Contact us

TrionexPro Office – 287, Pratap House, Sant Nagar, East of Kailash, New Delhi – 110065
Phone: +91 99715 65952
WhatsApp: +91 96678 67933