Last updated: 31 October 2026

We want you to be happy with your order. Because many of our products are printed specially for you, our return rules differ for ready-made and customized items.

1. Customised products

Customised or personalised items, including anything printed with your logo, photo, name or design, are made to order and cannot be returned or refunded. We will replace or refund a customised item only if:

  • It arrives damaged or defective
  • You receive the wrong product, size, or colour
  • The print is clearly different from the design you approved
  • Colour Variation will cost 10% +/-

Mistakes in the artwork, spelling, or size chosen by the customer are not covered.

2. Ready-made products

Ready-made, non-customised products, such as standard school uniforms and apparel, can be returned within 5 days of delivery if:

  • The item is unused, unwashed, and unworn
  • Original tags, packaging, and labels are intact
  • It has no stains, smells, alterations, or damage

Note: Label photo and unboxing video are required.

Returns are not accepted for items bought on special clearance or marked “non-returnable” on the product page.

3. How to request a return or replacement

  1. Contact us on WhatsApp at +91 9667867933 within 5 days of delivery (within 24 hours for damaged or wrong items on customised orders).
  2. Share your order number, a short description of the problem, and clear photos. For damaged or wrong items, please also share the unboxing video, if you have one.
  3. We will review your request and reply within 2 to 3 business days.
  4. If approved, we will arrange a pickup or give you instructions to send the item back.

4. Replacements

Where a replacement is approved, we will reprint or resend the item at no extra cost. Replacements are subject to stock and production time. If we cannot replace the item, we will refund it.

5. Refunds

  • Approved refunds are issued to your original payment method within 7 to 10 business days after we receive and inspect the returned item.
  • For Cash on Delivery orders, we will refund by bank transfer or UPI. We will ask for your details.
  • The delivery charge (₹79) and the COD charge (₹20) are non-refundable, except when the return is due to our error, such as a damaged, defective, or wrong item.
  • Return shipping is free if the return is due to our error. Otherwise, the customer pays the return shipping cost.

6. Order cancellation

You may cancel an order before it goes into printing or dispatch by contacting us immediately via WhatsApp at +91 9667867933. Once printing has started on a customised order, it cannot be cancelled. Bulk orders are subject to the terms agreed at the time of booking.

7. Size exchanges

For ready-made products, you may request a size exchange within 7 days of delivery, subject to stock. Customised items cannot be exchanged for a different size.

8. Contact us

For any return, replacement, or refund query,  contact us via WhatsApp at +91 9667867933 within 5 days of delivery